One97 Communications Limited (“One97 or Paytm”):
“A ‘demand loan’ facility (“Postpaid Facility”) , Merchant Loans (“Unsecured Short-Term Loan”) and Term Loan (“Unsecured Personal Loan”) is offered by Clix Capital Services Pvt. Ltd. (“Clix”) on Paytm’s platform operated by One97 Communications Limited (“OCL”) (“Paytm Platform”). CLIX has onboarded One97 ( Paytm ) to act as a service partner for certain services which include collection of customer’s / merchant’s KYC documents, customer service, technology service provider and to act as collection agent. However, approval of the above-mentioned facility/term loan is solely at Clix Capital Services Private Limited’s discretion. To know more or apply for the same, please visit the Paytm Consumer (Postpaid/Personal loan ) and Merchant (Loan against offline QR code payments) apps.
To Learn more about Paytm – https://paytm.com/about-us
1. Merchant Loans
Key Features:
- Unsecured loan facility with daily installment structure
- Paperless Journey
- Easy and automated repayments
- 3 Day Cooling off Period
- Loan amount upto 5,00,000/-
- Disbursement directly to customer’s bank account
- Tenure ranging from 6 to 24 months
- Zero prepayment charges
- Easy & Quick disbursement process
- Simplified digital documentation
For Whom:
- Small businesses like grocery shops, kiranas, restaurants, hardware stores, pharmacy etc.
- Proprietorship firms
Purpose:
- Meet working capital requirements
- Increase Inventory
- Improve business cashflow
- Expand business
How to Apply:
- Application through Paytm Business Loan App or Paytm App
Customer Care:
- Paytm Toll Free No. 0120 4440440
- Email ID: payments.helpdesk@paytm.com
Fees and Charges:
Sr. No. | Description | Rate |
---|---|---|
1 | Process Fees | Up to 10% plus taxes as applicable |
2 | LPP Charges | 0.10% per day |
3 | ROI | Upto 40% per annum |
4 | Tenure | Upto 24 months |
5 | Repayment Instrument representation/Dishonor charge | Rs. 200+ GST to be applied once a month on first Mandate/NACH bounce. |
6 | Mandate re-presentation / Dishonor charge | Rs. 200 + GST to be applied once a month on first Mandate/NACH bounce. |
NIL charges on part and/or full pre-closure |
2. Paytm Customer Care Details
Merchant Loan
Paytm Privacy Policy of the loan products
24*7 In App Support –https://b.paytm.me/Help_Support
Call Center – 0120 4440440
Social Media
https://twitter.com/PaytmBusiness
https://www.facebook.com/Paytmforbusiness
https://www.instagram.com/paytmbusiness/
https://www.linkedin.com/company/paytm-for-business/
Personal Loan
Social Media Twitter Handle – @Paytmcare
24*7 In App Support –https://m.paytm.me/ccloan
Postpaid
Social Media Twitter Handle – @Paytmcare
24*7 In App Support –https://m.paytm.me/paytm_post
Paytm Nodal Officer Details
- MERCHANT LOAN
Name – Sahil Kapoor
E-mail ID – grievance.businessloan@paytm.com
Contact number – 0120-5083345
- POSTPAID/PERSONAL LOAN
Name – Aditya Ranade
E-mail ID – grievance-redressal_lending@
Contact number – 0120- 5083345
3. List of Collections Agencies (Click Here)
Sachet Portal – https://sachet.rbi.org.in/
4. Important Clix Contacts
Grievance Redressal Officer:
Mr. Sunny Dwivedi
Email Address: grievance.officer@clix.capital
Principal Nodal Officer:
Ms. Shagun Malhotra Jhanji
Email Address: nodalofficer@clix.capital
Corporate Address: Clix Capital Services Private Limited, 6th Floor, Good Earth Business Bay – 2, Sector – 58, Gurugram – 122102
Contact Number : 9319192134 (10:00 am to 6:30 pm) – Monday to Friday (except public holidays)